Privacy Policy

Terms and Conditions

Effective Date: 01/01/2026

1. Introduction

Welcome to Scale Up Media Group. By accessing or using our services, including our workforce management and communication platform for healthcare companies, you agree to be bound by these Terms and Conditions.

2. Services

Scale Up Media Group provides digital marketing services and workforce management software solutions, including communication tools for operational and transactional messaging.

3. SMS Communications & Consent

By providing your phone number and using our platform, you consent to receive SMS messages from Scale Up Media Group. These messages may include:

  • Shift reminders

  • Clock-in and clock-out confirmations

  • Schedule updates

  • Operational alerts related to workforce management

Message frequency may vary depending on your activity and role within the platform.

4. Opt-In Process

Users opt in to receive SMS messages during onboarding or when their employer (e.g., healthcare agency) registers them within our system. By submitting your phone number, you confirm that you have consented to receive SMS communications related to your work activities.

5. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

  • STOP to unsubscribe

  • HELP for assistance

After opting out, you will no longer receive SMS messages unless you re-subscribe.

6. Message & Data Rates

Message and data rates may apply based on your mobile carrier plan. Scale Up Media Group is not responsible for any charges incurred from your mobile provider.

7. User Responsibilities

You agree to:

  • Provide accurate and up-to-date contact information

  • Use the platform only for lawful purposes

  • Not misuse communication features for unauthorized or fraudulent activities

8. Privacy

We respect your privacy. Your personal information, including phone numbers, will only be used for operational purposes related to our services. We do not sell or share your information with third parties for marketing purposes.

9. Service Availability

We strive to maintain reliable services but do not guarantee uninterrupted or error-free operation. Service may be temporarily unavailable due to maintenance or technical issues.

10. Limitation of Liability

Scale Up Media Group shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including SMS communication delays or failures.

11. Modifications

We reserve the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of any changes.

12. Contact Information

For support or inquiries, please contact:

Scale Up Media Group
Email: ahmed@scaleupmediagroup.com
Website: https://scaleupmediagroup.com

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.